Terms of Service

Effective date: August 6, 2026

These Terms of Service ("Terms") are a binding agreement between Metomorph ("Metomorph," "we," "us," or "our") and the person or organization accessing or using our websites, hosted AI workplace, applications, APIs, integrations, support, and related services (collectively, the "Services"). By creating an account, accepting an order, clicking to accept, or accessing or using the Services, you agree to these Terms.

If you use the Services for a company or other organization (the "Customer"), you represent that you have authority to bind that organization, and “you” includes the Customer. If you do not agree or lack authority, do not use the Services.

1. Contract structure and order of precedence

A signed master services agreement, order form, statement of work, data processing addendum, business associate agreement, or other written agreement may apply to a Customer. If there is a conflict, the signed agreement controls over these Terms, an order form controls for the specific order, and a data processing addendum controls for its subject matter. Professional services and custom deliverables may be governed by a statement of work. Website descriptions and marketing materials are informational and are not warranties or binding service commitments.

2. Eligibility, accounts, and administrators

You must be at least 18 and legally capable of entering a contract. You must provide accurate account information, protect credentials, use reasonable security measures, and promptly notify us of suspected compromise. You are responsible for activity under your account except to the extent caused by Metomorph’s breach of these Terms.

Customer administrators may add or remove users, configure permissions, connect systems, access workspace content and audit information, and control accounts using the Customer’s business domain. You authorize Metomorph to follow administrator instructions. The Customer is responsible for its authorized users, their use of the Services, and ensuring that users receive required notices and agree to applicable policies.

3. The Services and AI functionality

The Services use artificial intelligence, machine learning models, retrieval systems, automation, and third-party technology to process instructions and information and generate responses, recommendations, summaries, code, media, actions, or other results. Features, models, and integrations may change as technology and provider availability evolve. We may update the Services provided that we do not materially reduce purchased core functionality during a paid subscription term, except where necessary for security, law, third-party restrictions, or to prevent harm.

4. Inputs, outputs, and Customer Content

“Input” means prompts, files, messages, instructions, records, integration data, and other information submitted to the Services. “Output” means content or actions generated or returned by the Services in response to Input. Inputs and Outputs together are “Customer Content.”

As between Metomorph and Customer, Customer retains all right, title, and interest in its Input. Metomorph does not claim ownership of Customer Content. Customer grants Metomorph and its subprocessors a limited, non-exclusive right to host, copy, transmit, retrieve, transform, and otherwise process Customer Content only as necessary to provide, secure, support, and maintain the Services, follow Customer instructions, comply with law, and enforce these Terms.

To the extent permitted by applicable law and subject to third-party rights, Metomorph assigns to Customer any rights Metomorph may have in Output generated specifically for Customer. AI-generated material may not qualify for intellectual-property protection, and the same or similar Output may be generated for other users. These Terms do not promise that Output is unique, protectable, non-infringing, or owned free of third-party claims.

5. Your responsibility for Inputs and users

You, not Metomorph, are responsible for Customer Content and for the conduct of your authorized users. You represent and warrant that:

• you own or have all rights, licenses, permissions, notices, consents, and lawful bases needed to submit and process each Input and to authorize Metomorph to process it;
• Customer Content and your use of the Services do not violate law, contract, confidentiality duties, privacy rights, publicity rights, intellectual-property rights, employment obligations, or another person’s rights;
• you will not submit regulated or sensitive information unless your use is authorized and covered by the appropriate account configuration and written agreement; and
• you will configure access, integrations, retention, and human review appropriate to your use case and will supervise users acting on your behalf.

Do not upload information merely because you can access it. You must have authority to use it for the intended AI workflow. Customer is responsible for responding to requests from individuals concerning Customer Content and for instructions to Metomorph about access, correction, export, and deletion.

6. AI Output limitations and human review

AI systems are probabilistic and may produce inaccurate, incomplete, outdated, biased, offensive, insecure, or misleading Output, including fabricated facts or citations. Output is generated from the Input and systems available at the time and does not represent Metomorph’s opinion, endorsement, or guarantee.

You are solely responsible for evaluating Output for accuracy, appropriateness, legality, security, bias, and fitness for purpose before relying on, publishing, transmitting, executing, or otherwise using it. You must maintain meaningful human review proportionate to the risk and must not represent unverified Output as fact.

The Services and Output are not a substitute for professional judgment and do not provide legal, medical, financial, accounting, tax, employment, safety, or other regulated professional advice. Do not use Output as the sole basis for decisions that determine a person’s eligibility, access, or rights in employment, housing, credit, insurance, healthcare, education, legal services, essential services, or another high-impact context. You are responsible for required impact assessments, notices, explanations, consent, testing, appeal processes, accessibility, non-discrimination safeguards, and human decision-making.

Metomorph is not responsible for decisions, communications, publications, transactions, or other acts or omissions by you or your users based on Input, Output, an automated workflow, or a connected service, except to the extent liability cannot lawfully be excluded.

7. Data use and model training

Metomorph does not use Customer Content to train generalized or shared AI models and requires contracted AI model providers not to use Customer Content for that purpose, unless Customer expressly enables an optional feature or separately authorizes that use in writing. Metomorph may use service telemetry, feedback, and aggregated or deidentified information to operate, secure, measure, and improve the Services, provided it does not identify Customer or an individual.

8. Acceptable use

You may not use the Services to:

• violate law or another person’s rights, contractual restrictions, confidentiality, or privacy;
• create, upload, solicit, or distribute child sexual abuse material, nonconsensual intimate imagery, unlawful digital replicas, exploitative content, or content that facilitates trafficking or abuse;
• harass, threaten, defame, discriminate, deceive, impersonate, manipulate, or facilitate fraud, phishing, spam, or unlawful surveillance;
• make fully automated high-impact decisions without legally required safeguards and meaningful human oversight;
• develop malware, destructive code, credential theft, unauthorized intrusion, weapons, or instructions primarily intended to cause harm;
• infringe intellectual-property rights or remove ownership, provenance, safety, or access-control information;
• probe, scan, disrupt, overload, bypass, or defeat security, rate limits, content filters, tenant boundaries, authentication, or usage restrictions;
• reverse engineer, extract model weights or system prompts, scrape at unreasonable volume, benchmark for publication without permission, or use the Services to build a competing service except where law expressly permits and cannot be waived;
• resell, sublicense, share credentials for, or provide unauthorized third-party access to the Services; or
• misrepresent Output as human-generated where disclosure is required by law or necessary to avoid deception.

We may investigate suspected violations and suspend or restrict access when reasonably necessary to protect the Services, users, third parties, or Metomorph. We may remove or disable access to unlawful or infringing material and may report conduct where legally required.

9. Confidentiality

Each party may receive nonpublic information identified as confidential or that reasonably should be understood as confidential. The receiving party will use it only to perform or exercise rights under the parties’ agreement and will protect it using reasonable care. Confidential information does not include information lawfully known without restriction, independently developed, rightfully received from another source, or publicly available without breach. A party may disclose information when legally required after giving notice where permitted and reasonable assistance at the disclosing party’s expense.

10. Privacy and security

Our Privacy Policy describes how we handle personal information. If Metomorph processes personal information on Customer’s behalf, the parties may enter a data processing addendum. Customer is responsible for determining whether the Services are appropriate for its data and regulatory obligations and for configuring permissions, integrations, and endpoints. No system is completely secure, and Customer must maintain backups of critical information and appropriate business-continuity procedures.

11. Third-party models, services, and integrations

The Services may interoperate with third-party models, applications, data sources, and infrastructure. When Customer enables an integration, Customer authorizes Metomorph to exchange information with it as necessary to provide the requested functionality. Third-party services may be governed by their own terms and privacy policies. Metomorph is not responsible for a third party’s independent acts, content, availability, or changes, but this does not reduce Metomorph’s obligations for subprocessors acting on our behalf under an applicable written agreement.

12. Subscriptions, fees, and taxes

Paid plans, usage limits, fees, renewal terms, and payment schedules are stated in the applicable order or checkout flow. Unless an order says otherwise, subscriptions renew for the same period until canceled before renewal. Fees are non-refundable except as required by law or expressly stated in an order. Customer is responsible for applicable taxes other than taxes on Metomorph’s net income. We may change future pricing with advance notice, but changes will not apply retroactively to a prepaid term.

13. Free, trial, beta, and preview services

Free, trial, beta, experimental, and preview features may be limited, modified, suspended, or discontinued at any time and may have reduced support, security, retention, or availability commitments. They are provided for evaluation and should not be used for production or high-risk purposes unless we expressly agree otherwise in writing.

14. Metomorph intellectual property

Metomorph and its licensors own the Services, software, interfaces, workflows, documentation, trademarks, designs, and technology, excluding Customer Content. Subject to these Terms and payment of applicable fees, we grant Customer a limited, non-exclusive, non-transferable, revocable right during the subscription term to access and use the Services for its internal business purposes. No rights are granted by implication.

If you provide suggestions or feedback, you grant Metomorph a perpetual, worldwide, irrevocable, royalty-free right to use it without restriction or obligation, provided we do not identify you publicly without permission.

15. Copyright and rights complaints

If you believe material available through the Services infringes your rights, email hello@metomorph.com with identification of the work, the material and its location, your contact information, a good-faith statement, and a statement that the information is accurate and you are authorized to act. We may remove material or suspend repeat infringers where appropriate. Misrepresenting a complaint may create liability.

16. Suspension and termination

You may stop using the Services at any time and may cancel as described in your order or account settings. We may suspend access immediately if reasonably necessary to address a security risk, unlawful use, material breach, nonpayment, harm to another party, or a legal requirement. Where practicable, we will give notice and an opportunity to cure.

Either party may terminate for an uncured material breach after thirty days’ written notice, or immediately if the breach cannot be cured, the other party becomes insolvent, or law requires termination. On termination, access ends and amounts owed remain due. Customer may request export of Customer Content during the period stated in its order or, if none, within thirty days after termination, subject to technical feasibility and law. We may delete Customer Content after that period according to our retention process.

17. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES, AI OUTPUT, FREE OR BETA FEATURES, AND ALL RELATED MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” METOMORPH DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

We do not warrant that the Services or Output will be uninterrupted, error-free, secure, accurate, complete, unique, compliant for Customer’s specific use, or free of harmful components. We do not warrant that Output will not resemble third-party content or that a model or integration will remain available. Some jurisdictions do not allow certain disclaimers, so they apply only to the extent permitted.

18. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, BUSINESS OPPORTUNITY, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY.

METOMORPH’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY CUSTOMER TO METOMORPH FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. FOR FREE SERVICES, METOMORPH’S TOTAL AGGREGATE LIABILITY WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS.

The limitations do not apply to liability that cannot legally be limited, and a signed agreement may state different limits. The allocations in these Terms are an essential basis of the bargain.

19. Indemnification

Customer will defend, indemnify, and hold harmless Metomorph and its affiliates, officers, employees, and agents from third-party claims, damages, penalties, judgments, and reasonable legal fees arising from: Customer Content; Customer’s or an authorized user’s unlawful or prohibited use; a Customer decision or action based on Input, Output, or an automated workflow; Customer’s integrations, products, or services; or Customer’s breach of Sections 4 through 8. Metomorph will give prompt notice and reasonable cooperation, and Customer may control the defense, provided Customer may not admit fault or impose obligations on Metomorph without consent. This section does not require indemnification to the extent a claim was caused by Metomorph’s breach, gross negligence, or willful misconduct.

20. Governing law and disputes

These Terms are governed by Idaho law, without regard to conflict-of-law rules. Before filing a claim, a party will provide written notice describing the dispute and allow thirty days for good-faith informal resolution, except for urgent injunctive relief or claims that may expire. Subject to a controlling signed agreement, the state and federal courts located in Ada County, Idaho have exclusive jurisdiction, and each party consents to venue there. To the extent permitted by law, each party waives trial by jury. Nothing in this section limits rights that cannot be waived under applicable consumer law.

21. Export, sanctions, and government use

You may not use or export the Services in violation of U.S. export controls or sanctions. You represent that you are not prohibited from receiving the Services. U.S. government use is subject to applicable restricted-rights provisions, and the Services are commercial items developed at private expense.

22. Changes to these Terms

We may update these Terms to reflect changes in law, technology, or the Services. We will post the revised Terms with a new effective date and provide additional notice when required. Material changes generally apply prospectively. Continuing to use the Services after the effective date constitutes acceptance where permitted by law. If you do not agree, you must stop using the Services.

23. General terms

Neither party is liable for delay caused by events beyond its reasonable control, except payment obligations. You may not assign these Terms without our consent, except in connection with a merger or sale of substantially all assets if the assignee agrees in writing; Metomorph may assign on the same basis. The parties are independent contractors, and these Terms do not create a partnership, agency, employment, or fiduciary relationship. If a provision is unenforceable, it will be limited to the minimum extent necessary and the rest will remain effective. Failure to enforce a provision is not a waiver. Headings are for convenience. These Terms, together with incorporated and signed agreements, are the entire agreement on their subject matter. Sections that by their nature should survive termination will survive, including ownership, confidentiality, disclaimers, limitations, indemnity, disputes, and general terms.

24. Contact

Questions or legal notices may be sent to hello@metomorph.com or to Metomorph, Boise, Idaho, United States.